Legal Terms and Conditions
Website Terms & Conditions
Unless otherwise indicated, this Website and its contents are the property of Create! West Bridgford Ltd, a company registered in England and Wales, registered company number, Limited Company 10744138, whose registered office is at 97 North Road, West Bridgford, Nottingham, NG2 7NG. (“We”, “Us”, “Our” and “Ourselves”). The copyright in the material contained on this Website belongs to Create! West Bridgford Ltd or its licensors. The trademarks appearing on this Website are protected by the laws of England and by international trademark laws.
The information placed on this Website by Us has been prepared solely for the purpose of providing selected information about Us and organisations with which We are associated; and about the respective services which they offer.
We do not make any warranty that information contained on this Website, or on any site linked to this Website, is complete, accurate or up-to-date; and We are not responsible for the results of reliance on any such information.
We do not make any warranty that use of the Website will be uninterrupted, virus-free or error-free; or that use of the Website will not affect other software or operating systems used to access the Website. Any warranties provided under the general law are expressly excluded to the fullest extent possible. In particular, We do not warrant that use of the Website will not infringe the rights of any other person or organisation; nor that the Website is of reasonable quality or fit for any particular purpose, even if We have received notice of an intention to use the Website for that purpose.
Unless they are contained in Our Information, or unless expressly stated otherwise, opinions given on this Website are those of the individuals making them, and not those of Ourselves: We are not responsible for such opinions or any claims resulting from them.
To the extent permitted in law, We accept no liability for any loss or damage which may be suffered by other parties as a direct or indirect result of using this Website (including loss of profit, loss of opportunity, loss of business, and consequential loss).
Persons submitting material other than Our information to this Website are solely responsible for the material and for any claims relating to its content, whether made against Ourselves or otherwise. Whilst We do not exercise editorial control over any content posted to the Website by users, we reserve the right at Our sole discretion to remove any content which We have been notified is objectionable, whether or not the objection is substantiated, and otherwise to review, edit or delete any comments posted by users which We deem defamatory, unlawful, threatening or otherwise objectionable. Notwithstanding the foregoing, and to the extent permitted in law, We accept no responsibility or liability for any material communicated by third parties via the Website.
Subject to the above, those gaining access to this Website are authorised to make use of the Website (and of any chatrooms and interactive facilities which are available through it) for any lawful purposes. The following is a non-exclusive list of uses which are expressly prohibited: using the Website to commit or encourage unlawful acts, including unlawful copying of copyright material; misrepresenting the user's identity or authority; distributing any type of virus or other device intended to cause nuisance, loss or corruption of any information on the Website or accessed through it, or of any systems used to operate the Website or any systems accessed through it; tampering with communications which are not the user's, or making any alteration to any information on the Website; accessing or attempting to access other parties' user accounts; hacking or attempting to hack any part of the Website, or any system used to run it, or any system accessed through the Website; disrupting the flow of communications in interactive areas; storing personal data derived from the Website; posting material which: infringes intellectual property rights; defames or threatens other people or organisations; is offensive, obscene or hateful, or which other users of the Website are likely to consider offensive, obscene or hateful.
Use of this Website by Our employees and contractors is also subject to Our IT policies.
We collect e-mail addresses and other contact details, together with any comments provided voluntarily via this Website. We also collect information on what pages are visited. This information is used to improve the content of the Website and to make contact for marketing purposes and for the supply of information.
These terms are governed by English law, and the Courts of England have exclusive jurisdiction in relation to them.
If any of these terms is found to be illegal or unenforceable by a court of competent jurisdiction, the term(s) in question will be severed; but the remaining terms will continue in force.
Standard Terms for the Purchase of Online and Taught Courses
These terms and conditions apply to Services provided by Create! West Bridgford Ltd (Limited Company 10744138) of 97 North Road, West Bridgford, Nottingham, NG2 7NG (“Create! West Bridgford Ltd” or “we” or “us”).
You may contact us on [email protected] and/or +44 7779666563
These terms and conditions are in addition to the Website Disclaimer and apply to the sale of any Online Course and/or Taught Course. Please read these terms and conditions carefully before purchasing an Online Course and/or Taught Course and print off a copy for your records.
If there is any conflict between our Website Disclaimer, these terms and conditions and any Course Specific Terms and Conditions which might apply to a specific Online Course or Taught Course then the conflict shall be resolved by applying the following order of priority:
- Course Specific Terms and Conditions
- These Standard Terms for the Purchase of Online and Taught Courses
- Website Terms and Conditions
- Cookies Policy
For purchases via our website, you agree to the terms of this agreement which will bind you. If you do not agree to these terms and conditions you must cease to continue to purchase any Services from us.
“Confidential Information” means information provided by one party to the other in written, graphic, recorded, machine readable or other form concerning the business, clients, suppliers, finances and other areas of the other party’s business or products, including, without limitation, the Course Materials, but does not include information in the public domain other than through the default of the party disclosing the information, information required to be disclosed by any court or regulatory authority, or any information already in the possession or control of the disclosing party.
“Course Materials” means the information provided by Create! West Bridgford Ltd to accompany a course provided as part of the Services in hard copy or electronic form.
“Fees” means the fees paid by you to Create! West Bridgford Ltd for the Services.
“Intellectual Property Rights” means copyright, rights in or relating to databases, patent rights, performers’ rights, designs and registered designs, trademarks, rights in or relating to Confidential Information and other intellectual property rights (registered or unregistered) throughout the world.
“Online Course” means the delivery by us of an online course pursuant to which you learn course materials remotely.
“Video Course” means the delivery by us of an video course pursuant to which you learn course materials remotely and a time decided by you.
“Services” means the provision of the Online Course and/or the Taught Course and/or the Course Materials together with such other services as agreed from time to time and purchased by you through the Website or by telephone.
“Taught Course” means a course taught by us in a classroom setting to which you attend in person.
“you” means the individual purchasing the Services.
2. The Services
2.1. A description of the Services together with the dates on which the Services will begin are available on our Website. We will provide the Services with reasonable care and skill in accordance with the description set out on the Website.
2.2. We reserve the right to vary or withdraw any of the Services described on the Website without notice.
2.3 We expect you to confirm that the Services you are purchasing will meet your needs. We do not make any guarantee to you that you will obtain a particular result, professional qualification or employment opportunity from your purchase and completion of any of the Services.
3. Ordering Services
Purchasing Services via the Website
3.1. In order to purchase any of the Services on-line you must register for an account with us via the Website. If you already have an account with us you can log into your account using your user name and password.
Purchasing Services via the Telephone
3.2. To purchase a Service over the telephone please call +44 7779666563. You do not need to have registered for an account with us to purchase any of the Services over the telephone. You must, however, register for an account with us to access your course on-line.
3.3. When you place an order for a Service via the Website, or telephone you are offering to purchase the Services on these terms and conditions. Create! West Bridgford Ltd reserves the right to cancel or decline your order or any part of your order at any time until it has been confirmed in accordance with clause 3.5 below.
3.4. Following receipt by us of your order for Services via the Website or on the telephone we will contact you confirming receipt of your order.
3.5. A legally binding agreement between us and you shall come into existence when we have :
(a) accepted your offer to purchase Services from us by sending you an email confirming the purchase; and
(b) received payment of the relevant Fees from you in accordance with clause 5 below.
3.6. Where your order consists of multiple Online Courses or multiple Taught Courses , each individual course will be treated by us as a separate offer to purchase. Acceptance of your offer to buy one or more courses will not be acceptance by us of your offer to purchase any other courses which make up your order.
3.7 If you are unable to make the class due to illness or other reasons, refunds or credits cannot be given. However if available, you can either attend the class online or watch the replay back which will be available within the course materials included in your course fee.
4. Cancellation and Variation
4.1. Subject to clause 4.2 below, where we have accepted / confirmed the Services being purchased by you and formed a legally binding agreement with you in accordance with clause 3.5 above, then you are permitted within 14 working days starting on the day after the date we have concluded our agreement in accordance with clause 3.4, to cancel your purchase of the Services.
4.2. If you have purchased an Online Course and have already accessed, downloaded all or part of the Online Course and/or started to use that Online Course then you shall have no right to cancel your order.
4.3. Notwithstanding clause 4.1 there is no other right to cancel or vary your purchase of Services and any other cancellation and / or variation of course dates will be at the entire discretion of Create! West Bridgford Ltd.
5.1. The Fees for the Services shall be as set out on the Website or as told to you over the telephone at the time you placed an order for them.
5.2. Unless otherwise specified at the time you purchase the Services the Fees are exclusive of VAT or other local taxes, the cost of some Course Materials and any delivery costs payable in respect of the delivery of Course Material to you. Each of these costs will be set out in the Website or told to you over the telephone prior to your purchase the Services.
5.3. Fees for the Service selected by you on the Website or purchased over the telephone shall be debited from your credit / debit card at the time of purchase. Fees must be paid in full prior to you attending any Taught Course or accessing any Online Course.
5.4. Any fees charged by your debit or credit card provider in connection with your purchase of Services are for your own account and Create! West Bridgford Ltd shall not be responsible for these.
5.6. You shall be responsible for all costs you incur in connection with your attendance at any Taught Courses or your access onto any Online Course.
6.1. No part of the provision of the Services shall be deemed to be, nor is it intended to be, nor should it be taken to be, the provision of investment advice.
6.2. Although Create! West Bridgford Ltd aims to provide the Services to the highest standards of the industry, neither it, nor its trainers accept any liability for (i) any inaccuracy or misleading information provided in the programmes or Course Materials and any reliance by Client on any such information, (ii) any loss or corruption of data, (iii) any loss of profit, revenue or goodwill, or (iv) any indirect, special or consequential loss arising from any breach of the terms of this Agreement.
6.3. Except to the extent that they are expressly set out in these terms and conditions, no conditions, warranties or other terms shall apply to the Services. Subject to clause 6.5 no implied conditions, warranties or other terms apply (including any implied terms as to satisfactory quality, fitness for purpose or conformance with description).
6.4. Subject to clause 6.5 below, Create! West Bridgford Ltd total liability arising from or in connection with these terms and conditions and in relation to anything which we may have done or not done in connection with these terms and conditions and the delivery of the Service (and whether the liability arises because of breach of contract, negligence or for any other reason) shall be limited to the Fees received by us in connection with the relevant Online Course or Taught Course in relation to which a dispute has arisen.
6.5. Nothing in this Agreement shall exclude or limit Create! West Bridgford Ltd’s liability for (i) death or personal injury caused by negligence, (ii) fraudulent misrepresentation or (iii) any other matter which under English law may not be limited or excluded.
6.6. No claim may be brought more than six months after the last date on which the Services concerned have finished or ceased to be provided by us.
7. Intellectual Property
7.1. All Intellectual Property Rights in the Course Materials, Online Courses and the speeches made by trainers at the Taught Courses are, and remain, the intellectual property of Create! West Bridgford Ltd or its licensors, whether adapted, written for or customised for the Client or not.
7.2. You are not authorised to:-
(i) copy, modify, reproduce, re-publish, sub-licence, sell, upload, broadcast, post, transmit or distribute any of the Course Materials without prior written permission;
(ii) record on video or audio tape, relay by videophone or other means the Online Course or Taught Course given
(iii) use the Course Materials in the provision of any other course or training whether given by us or any third party trainer;
(iv) remove any copyright or other notice of Create! West Bridgford Ltd on the Course Materials;
(v) modify, adapt, merge, translate, disassemble, decompile, reverse engineer (save to the extent permitted by law) any software forming part of the Online Courses.
Breach by you of this clause 7.2 shall allow us to immediately terminate these terms and conditions with you and cease to provide you with any Services, including but not limited to access to the Online Courses.
7.3. In consideration of the Fees paid by you, we grant to you a limited, non-transferable, non-exclusive licence to use the Course Materials and the software in respect of the Online Course for the sole purpose of completing the Online Course and / or attending the Taught Course.
8.1. Each party shall keep the other party’s Confidential Information strictly confidential and not use it otherwise than for the purposes of these terms and conditions, and shall return it on demand and not retain copies of it.
8.2. Either party may disclose Confidential Information to its legal and other advisors for the purposes of obtaining advice from them.
8.3. This clause shall continue notwithstanding termination of these terms and conditions.
8.4 We sometimes use photographs of classes and work produced in classes on our website and in publicity materials. If you would rather photo’s of you were not used, please let Create! West Bridgford Ltd know in writing.
9.1. We shall be entitled to terminate these terms and conditions and cease to provide you with any Services with immediate effect in the event that you:
- fail to pay when due your Fees;
- act in an aggressive, bullying, offensive, threatening or harassing manner towards any employee of Create! West Bridgford Ltd, any teacher or lecturer who provides the Taught Courses or any student who attends any Taught Course;
- cheat or plagiarise any work which you are required to prepare or submit in connection with the Services or during any examination taken in connection with the Services;
- steal or act in fraudulent or deceitful manner towards us or our employees or any other students who may be on our premises or attending our Taught Courses;
- intentionally or recklessly damage our property or the property of our employees or other students attending our premises;
- are intoxicated through alcohol or illegal drugs while on our premises;
- commit any criminal offence committed on our premises or where the victim is our employee or student;
- are in breach of these terms and conditions.
9.2. On termination clause 6 (liability), 7 (intellectual property rights), 8 (confidentiality) and 10 (restrictions) shall continue notwithstanding such termination.
Any Services provided by us under these terms and conditions are personal to you and cannot be transferred or assigned to any other person.
We shall be entitled to assign these terms and conditions to any other company without prior notice to you.
11. Entire Agreement
These terms and conditions, together with the Website Disclaimer and Course Specific Terms and Conditions are the entire agreement between the parties and supersede any prior agreements and arrangements, whether written or oral. You confirm that you have not relied on any representations in entering into these and any other terms and conditions with us. Nothing in this clause or terms and conditions shall limit liability for any fraudulent misrepresentation.
12. Force Majeure
Create! West Bridgford Ltd shall not be liable to you for any breach of its obligations or termination under these terms and conditions arising from causes beyond its reasonable control, including, but not limited to, fires, floods, earthquakes, volcanoes and other Acts of God, terrorism, strikes, delay caused by transport disputes, failure to provide a course caused by a death in the trainer’s family, illness of the trainer, Government edict or regulation.
We may assign, transfer, sub-contract any of our rights or obligations to any third party at our discretion.
14. Data Protection
14.1 The nature of the Services provided by us means that we will obtain, use and disclose (together "Use") certain information about you ("Data"). This statement sets out the principles governing our Use of Data. By purchasing the Services you agree to this Use.
14.2 When you register with us you will need to provide certain Data such as your contact details and demographic information. We will store this Data and use it to contact you, provide you with details of the Services you have purchased and otherwise as required during the normal provision of the course.
14.3 We may also use the above Data, and similar Data you provide us in response to surveys, to aggregate user profiles and, unless you click on the relevant button on the Registration Form, provide you with communications. We will not pass any personal data onto anyone outside of Create! West Bridgford Ltd,
14.3 To enable us to monitor and improve our Services, we gather certain aggregated information about you, including details of your operating system, browser version, domain name and IP address, the URL you came from and go to and the parts of the Website you visit.
14.4. We use information such as your User ID, session identifiers and password to enable us to identify whether you are using our services, assist with the provision of services and to ensure that you have access to relevant products. We will only read cookies from your cookie file placed there through your web browser's interaction with the Website.
14.5. Our products may link to third party websites and we are not responsible for their data policies or procedures or their content.
14.6. Create! West Bridgford Ltd endeavour to take all reasonable steps to protect your personal Data including the use of encryption technology, but cannot guarantee the security of any Data you disclose. You accept the inherent security implications of being and transacting on-line over the internet and will not hold us responsible for any breach of security.
14.7. Create! West Bridgford Ltd may supplement the information that you provide with information we receive from third parties, such as exam registration bodies or your employer.
14.8. If you wish to change or update the data we hold about you, please e-mail [email protected] or contact us on +44 777666563
15. Law and Jurisdiction
This Agreement is subject to English law and the parties submit to the exclusive jurisdiction of the English courts in connection with any dispute hereunder.
17. Procedure for changing or cancelling a booking:
Cooling off Period:
Under the Consumer Protection (Distance Selling) Regulation 2000 you the consumer have the legal right to cancel the contract between you and Enjoy Online Courses during the period of 14 days from date of the issue of the confirmation invoice, which is when the contract starts. This is known as the “cooling off period”. If you decide to cancel the course within this cooling off period then you must inform us within the 14 days of the confirmation invoice. Once we receive your written cancellation, in form of an email we will refund your course fees within 30 days.
Once you have completed the cooling off period of 14 days you will be under the full cancellation conditions of courses which are 100% non-refundable.
If you login to the Course you will be deemed to have started the course and will no longer be able to get a full refund, even if it within the 14-day period.
Email: [email protected]
Post: 97 North Road, West Bridgford, Nottingham, NG2 7NG
Telephone: +44 7779666563
About this policy
This policy explains what types of personal information will be gathered when you visit the website of Create! West Bridgford Ltd. (“We”, “Us”, “Our” and “Ourselves”), and how this information will be used.
If you follow a link to any other website, please check their policies before you submit any personal information to those websites.
On some parts of the website, you may be asked to provide some limited personal information in order to enable the provision of certain services (e.g. registering to receive the newsletter or requesting further information). We may store this information manually or electronically. By supplying this information, you are consenting to Us holding and using it for the purposes for which it was provided. Information provided will be kept for as long as is necessary to fulfil that purpose.
We may also collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our webmasters. This is statistical data about our users’ browsing actions and patterns which is not intended to identify any individual and allows us to ensure that content from our site is presented in the most effective manner for you and for your computer.
How the information collected is used
Personal information provided to Us by you will only be used for the purposes stated when the information is requested. Personal information will not be sold to third parties, or provided to direct marketing companies or other such organisations without your permission. Personal information collected and/or processed by Us is held in accordance with the provisions of the Data Protection Act 1998.
Demographical and statistical information about user behaviour may be collected and used to analyse the popularity and effectiveness of Our website. Any disclosure of this information will be in aggregate form and will not identify individual users.
How we store information collected
We may disclose your personal information to third parties if We are under a duty to disclose or share such information in order to comply with any legal obligation or to protect the rights, property or safety of Ourselves or others.
How we use “cookies”
Some of our web pages use “cookies”. A cookie is a small file of letters and numbers that We place on your computer or mobile device if you agree. These cookies allow Us to distinguish you from other users of Our website, which helps Us to provide you with a good experience when you browse Our website and also allow Us to improve our website.
For more detailed information on the cookies we use and the purposes for which we use them, please see our Cookie Statement.
Access to information
The Data Protection Act 1998 gives you the right to access information held about you. For further information please contact Us.
Any queries or concerns about privacy on this website should be sent through the Contact Us page, to the Data Protection Officer.
Moving forward classes will take place in the studio and online.
Studio classes capacity will follow the latest government advice.
Visitors will be encouraged to use hand sanitiser and paper towels for hand drying etc.
You will need to hang coats and jackets on the stools next to your chair to avoid gathering round the coat stand.
Everyone will have their own equipment and materials on their desks which will be cleaned after every class.
The studio will have a full professional clean weekly.
The window or door or both will be open to allow for fresh air to circulate.
Upon arrival, please take the seats by the far wall first and then fill up the side nearest the door.
We will leave one by one to avoid crowding by the door (starting with the people sitting by the door)
My desk will be projected onto a screen so that you will be able to see my work without coming too close!
The furniture will be arranged to allow for you to access the toilet without having to squeeze around the edge of other people’s tables.
Please bring your own face covering if you wish. If you are unwell, please do not attend the class.
If you have to socially isolate due to covid, please can you inform Helen as soon as possible so that I can make the necessary communications with anyone involved.
Some of our web pages use “cookies”. A cookie is a small file of letters and numbers that we place on your computer or mobile device if you agree. These cookies allow us to distinguish you from other users of our website, which helps us to provide you with a good experience when you browse our website and enables us to improve our website.
Types of cookies we use
We use the following types of cookies:
- strictly necessary cookies - these are essential in enabling you to move around the website and use its features. Without these cookies the services you have asked for, such as registering for our newsletter, cannot be provided.
- performance cookies - these cookies collect information about how visitors use a website, for instance which pages visitors go to most often. We use this information to improve our website and to aid us in investigating problems raised by visitors. These cookies do not collect information that identifies a visitor.
- functionality cookies - these cookies allow the website to remember choices you make and provide more personal features. For instance, a functional cookie can be used to remember the volume level you prefer to use when watching videos on our websites. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.
Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them please visit http://www.allaboutcookies.org/.
Cookies may be set either by the Create Art School website ("first party cookies"), or by a third party website ("third party cookies"). The tables below identify the cookies we use and explain the purposes for which they are used.
Google Analytics cookies
These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the website. The cookies collect information in an anonymous form, including the number of visitors to the website, where visitors have come to the site from and the pages they visited.
Changes to our Cookie Statement
Any changes we may make to our Cookie Statement in the future will be posted on this page.
Any queries or concerns about privacy on this website should be sent through the Contact Us addressed for the attention of the Data Protection Officer.
Art Hub Membership Terms
Included in your membership:
Monthly Artist Workshop
Create and Chat
Discovery Video Course
One a Day Art Prompts
Sketchbook School Archive
Weekly Art Class
Monthly Artist Workshop
Create and Chat
Discovery Video Course
One a Day Art Prompts
Sketchbook School Archive
How to Access the hub via the Website?
You can access the full hub overview and access to all the resources via the website:
> Log onto the website at www.createartschool.co.uk
> Click on Art Hub (in the menu at the top of the page)
> Select Membership level
> Log in (if you are already logged in you won’t need to again)
How to access the hub via the App?
You can access all the individual elements included in the membership in our handy app. If you don’t have it yet, you can download it by clicking here.
Founder Monthly Members:
Your first payment will be made on the first day you join and will continue on a monthly basis at the discounted rate. If you cancel and then restart your membership at a later date, or upgrade or downgrade your membership you will pay the standard rate for membership.
If you pause and then restart your membership, you will continue paying the original rate.
Standard Monthly Members:
Your first payment will be made on the day you join the art hub and then on a monthly basis until further notice. If you wish to cancel your membership you will be able to continue to have access to that product until the end of that billing cycle. i.e. if your payment goes out on the 5th of May 2021 and you cancel on the 7th November 2021 you will be able to access the hub until the 4th December 2021.
You can upgrade or downgrade at any time, your membership to the original membership will be cancelled automatically and restarted on the day you change it.
You can also request to pause your membership for a month during which no fees will be taken.
Your first payment will be made on the day you join the art hub and then on an annual basis until further notice. We will notify you the week before your membership renews. If you wish to cancel your membership you will be able to continue to have access to that product until the end of that billing cycle. i.e. if your payment goes out on the 5th of May 2021 and you cancel on the 7th November 2021 you will be able to access the hub until the 4th May 2022.
How to cancel your membership:
- Go to www.createartschool.co.uk
- Click on ‘Log in’ (on the top menu)
- Log in to your account
- Click on the user menu (a circle with either your photo in it or a silhouette of a head)
- Select Settings from the dropdown.
- Click Billing Info in the top right of the page:
If you pay your subscription through Stripe:
- Select the Cancel button:
After you click Cancel, you will be prompted to confirm your cancellation:
Once confirmed, you will lose access to your Offer Subscription at the end of the current billing cycle.
If you pay your subscription with Paypal:
- Click Manage Subscription in Paypal
You will then be redirected to your PayPal account in the Payments tab. If you are not logged in, you will be prompted to log in to your PayPal account.
- Click Payments in the top menu.
- Select Manage automatic payments under the "Automatic payments" section.
- Select the merchant whose agreement you want to cancel in the left sidebar.
- Click the Cancel button.
- Confirm your wish to cancel and click Cancel Automatic Payments:
Once confirmed, you subscription payments will be inactive.
After you cancel your subscription
After you cancel your subscription, you will lose access to your Offer Subscription at the end of the current billing cycle.
You can view your canceled subscription and access end date in your Billing Information.
Providing a quality product
I commit to provide live taught sessions on a weekly and monthly basis, but in certain circumstances (I am taking a holiday or I am ill, or a member of my family is unwell, or an emergency occurs) I may not be able to provide this.
In which case I will provide a suitable alternative in the form of a guest tutor or a pre-recorded video.
In extreme circumstances, If neither of these alternatives can be provided I will compensate the customer on a pro rata basis with a refund of that portion of the membership.
Code of Conduct
All clients are expected to remain polite and respectful of each other and the tutor during taught sessions and informal create and chat.
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