Click on the user menu (a circle with either your photo in it or a silhouette of a head)
Select Settings from the dropdown.
Click Billing Info in the top right of the page:
If you pay your subscription through Stripe:
Select the Cancel button:
After you click Cancel, you will be prompted to confirm your cancellation:
Once confirmed, you will lose access to your Offer Subscription at the end of the current billing cycle.
If you pay your subscription with Paypal:
Click Manage Subscription in Paypal
You will then be redirected to your PayPal account in the Payments tab. If you are not logged in, you will be prompted to log in to your PayPal account.
Click Payments in the top menu.
Select Manage automatic payments under the "Automatic payments" section.
Select the merchant whose agreement you want to cancel in the left sidebar.
Click the Cancel button.
Confirm your wish to cancel and click Cancel Automatic Payments:
Once confirmed, you subscription payments will be inactive.
After you cancel your subscription
After you cancel your subscription, you will lose access to your Offer Subscription at the end of the current billing cycle.
You can view your canceled subscription and access end date in your Billing Information.
Can my children (and grandchildren!) do this too?
Yes! I have designed my courses and membership so that even the youngest budding artists will feel successful. Many families have loved doing my classes together.
How much is the hub?
For up to date pricing see the website page dedicated to the Create! art hub.
What materials will I need?
In my Create Art Hub membership, my goal is to make it as simple and as accessible as possible. I have researched the best products to use and can point you in the right direction. Please refer to the ‘what to expect' page for the full materials list. Drawing materials and Painting Materials.
Will I get any feedback from you?
One of my favourite parts of teaching is cheering you on and answering any questions you have. I will be happy to provide feedback in the live taught sessions, where practical, on the artwork we are working on that particular day. I am very active in our private Facebook community to give you feedback on your drawings and paintings or help you along the way if you have any questions. There is also a great group of students already in the Facebook group who have been where you are so can offer amazing support. You will part of something very special and just for you.
I want to make sure Create! Art Hub is for me. Do you have any sample lessons?
Yes! You can access and try out two short courses as a taster including:
Please visit our other FAQ's page about the other classes we run and Create in general. Click here to visit our other FAQ's page.
How does the recurring membership work?
Your first payment will be made on the first day you join and will continue on a monthly or annual basis. If you cancel and then restart your membership at a later date, you will pay the standard rate for membership designated at that time.
Your first payment will be made on the day you join the art hub and then on a monthly basis until further notice. If you wish to cancel your membership you will be able to continue to have access to that product until the end of that billing cycle. i.e. if your payment goes out on the 5th of May 2021 and you cancel on the 7th November 2021 you will be able to access the hub until the 4th December 2021.
Your first payment will be made on the day you join the art hub and then on an annualbasis until further notice. We will notify you the week before your membership renews.If you wish to cancel your membership you will be able to continue to have access to that product until the end of that billing cycle. i.e. if your payment goes out on the 5th of May 2021 and you cancel on the 7th November 2021 you will be able to access the hub until the 4th May 2022.
What's the quality guarantee?
Providing a quality product
I commit to provide live taught sessions as per laid out in the calendar. In certain circumstances (I am ill, or a member of my family is unwell, or an emergency occurs) I may not be able to provide this.
In which case I will provide a suitable alternative in the form of a guest tutor or a pre-recorded video.
In extreme circumstances, If neither of these alternatives can be provided I will compensate the customer on a pro rata basis with a refund of that portion of the membership.
What is the members code of conduct?
Code of Conduct
All clients are expected to remain polite and respectful of each other and the tutor during taught sessions and informal create and chat.
Click into the Member Avatar (a small grey circle with a head silhouette in it / or your picture if you have added one) in the top right corner of the page.
Then, select Settings from the dropdown.
Click Billing Info in the top right corner of the page.
Click … next to your card information.
Complete the replace card prompt.
Then, click Update to apply and keep your changes.
If you have purchased the offer with Paypal or Stripe you can update your billing information here.
The Billing Info tab will not display if you were granted the Offer you purchased the Offer with PayPal. If you have purchased recurring subscription Offers with Stripe and PayPal, you can update your billing information for Stripe and manage your subscription from your PayPal account.